Goals and Objectives

Accessibility, Mobility and Connectivity

  • Increase access to city services and information.
  • Optimize use of web tools to communicate to the public information on city services, make payments and to receive feedback from the public city services.

Lifelong Learning

  • Increase accessibility to lifelong learning.
  • Increase accessibility to lifelong learning opportunities using existing city and school resources.

Well-Managed Government

  • Improve City return on technology investment.
  • Improve management and deployment of City information technology-related staff and expenditures.
  • Enhance efficiency of our programs and services.
  • Integrate and streamline technology and business practices.
  • Re-engineer inefficient support systems and processes.
  • Achieve a reputation internally and externally as a well-managed government.
  • Improve customer service.
  • Develop, recruit and retain talented and engaged employees to meet current and future workplace needs.
  • Increase employee engagement in achieving the goals and objectives of the city and individual departments.

Department Staff

Pensiero, MikeDirector of TechnologyEnterprise Resource Planning Board, Technology Management Services(203) 977-4936

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